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Sales & Service

Turn every customer conversation into a win

Combine adaptive training with immersive simulation practice. Build top performers who drive revenue and create unforgettable customer experiences.

Talk to a sales expert

The Problem

Your team's performance is inconsistent

Product knowledge isn't applied

Reps can pass a product quiz but struggle to apply that knowledge effectively in a live customer conversation, leading to missed opportunities.

Onboarding is slow & costly

It takes too long to get new hires productive. One-size-fits-all onboarding wastes the time of experienced reps on topics they already know.

Reps struggle with tough conversations

Without a safe place to practice, your team isn't prepared to handle tough objections, navigate complex negotiations, or manage difficult service issues.

Product knowledge isn't applied

Reps can pass a product quiz but struggle to apply that knowledge effectively in a live customer conversation, leading to missed opportunities.

Onboarding is slow & costly

It takes too long to get new hires productive. One-size-fits-all onboarding wastes the time of experienced reps on topics they already know.

Reps struggle with tough conversations

Without a safe place to practice, your team isn't prepared to handle tough objections, navigate complex negotiations, or manage difficult service issues.

The Solution

The modern way to build a high-performing team

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Ensure deep product knowledge

Use adaptive learning to efficiently deliver deep product training, ensuring every rep has the up-to-date knowledge they need to be credible.
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Accelerate time-to-performance

Create personalized onboarding paths that let experienced reps test out of known content, focusing your resources on getting new hires productive faster.
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Master critical conversations

Let your team practice and master the art of negotiation and objection handling in realistic, immersive sales simulations.

How it Works

A smarter journey to sales & service mastery

1

Verify Knowledge

Reps start with a quick, adaptive assessment to verify their current product knowledge, saving time on redundant training
2

Close Gaps

The platform creates a personalized pathway focused only on the specific product features or service protocols the rep needs to learn.
3

Apply in Practice

Reps enter an immersive sales simulation of a challenging customer call to practice applying their knowledge with a virtual client.
4

Prove Competence

You get objective data on both their product knowledge and their conversational skills, proving they are ready for the real world.
1

Verify Knowledge

Reps start with a quick, adaptive assessment to verify their current product knowledge, saving time on redundant training
2

Close Gaps

The platform creates a personalized pathway focused only on the specific product features or service protocols the rep needs to learn.
3

Apply in Practice

Reps enter an immersive sales simulation of a challenging customer call to practice applying their knowledge with a virtual client.
4

Prove Competence

You get objective data on both their product knowledge and their conversational skills, proving they are ready for the real world.

CUSTOMER TESTIMONIAL

How IBM drives sales performance at scale

"We needed to transform our learning from a passive, one-size-fits-all experience to an engaging, personalized one that could build skills for tens of thousands of people. The combination of adaptive learning and simulation was key."
Andrew Wolff - IBM
Andrew Wolff
VP-Learning, Knowledge & Early Professional Talent Leader, IBM
quotes

Practice Zone

Master the moments that matter with sales simulations

Give your team a safe place to practice and master the art of customer conversations. Our AI-powered simulation platform makes it easy for you to create realistic scenarios for objection handling, negotiations, and critical service moments.

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Try a sales simulation

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Ready to build a world-class sales & service team?

Talk to one of our experts to see a live demo and discover how you can build the skills and knowledge that drive revenue and customer loyalty.

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